Frequently Asked Questions
Answers to all your questions at bd11
From deposits and withdrawals to BPL betting and responsible gaming — find all the information you need on this bd11 FAQ page, in plain English.
Welcome to bd11. Whether you are a new player or an experienced one, questions come up at every stage — from creating an account to withdrawing a bonus. On this page we have answered the most common questions, organised into four sections, in clear language. Every answer is based on accurate information and is regularly updated. If you cannot find an answer to your question, contact us directly via live chat.
Limits & Controls
You must be at least 21 years old to participate at bd11. You will need to confirm this requirement when creating your account. Accounts belonging to anyone under 21 are not approved. We believe responsible gaming is the foundation of a healthy entertainment experience.
If you notice signs of addiction, contact the bd11 support team immediately — we provide assistance 24/7 via live chat and email. You can also enable a temporary break or self-exclusion on your account. For professional guidance, please read our responsible gaming page.
Yes, you can set your own daily or weekly deposit limit. Simply let our support team know via live chat or email and they will help you through the limit-setting process. Staying within your own budget is the most important part of responsible gaming.
Some common signs include spending beyond your budget, repeatedly playing after a loss to try to recover, taking time away from family or work to play, and feeling anxious when you cannot play. If you notice these signs, take a break immediately and contact our support team.
This is a serious matter. Email [email protected] or contact us via live chat immediately and provide full details. Our team will review the account straight away and take the necessary action. Protecting your personal information is our highest priority.
How to Deposit
The minimum deposit amount across all payment methods at bd11 is ৳200. No transaction below this limit will be processed. However, depositing a higher amount on your first deposit gives you more value from the 200% welcome bonus — for example, depositing ৳1,000 gives you a total balance of ৳3,000.
bd11 currently supports three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 for all three methods, and every transaction is fast and secure. You can easily make payments using your preferred mobile wallet.
Deposits are usually reflected in your account within a few minutes. If it takes longer than 15 minutes, check whether the transaction was successful in your mobile banking app and collect the transaction ID. Then contact us via live chat or at [email protected] with that information and we will resolve it quickly.
First, log in to your bd11 account and select Nagad in the deposit section. Send the required amount to the merchant number shown, then enter the transaction ID from your Nagad app in the designated field. Once the deposit is confirmed, your balance will update automatically.
Rocket is the mobile banking service of Dutch-Bangla Bank. However, having a Dutch-Bangla Bank account is not required to use a Rocket wallet — you can register on the Rocket app with your national ID and mobile number and deposit directly to bd11.
BPL & International Matches
Yes, bd11's sportsbook section lets you bet on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket matches. You can participate in markets including match result, toss, top run scorer, and many more.
If a match is declared a no-result or abandoned due to rain or any other reason, all bets on that match are generally voided and the original stake is returned to your balance. The full rules are available on our cricket page.
Live in-play betting lets you place bets in real time even after a match has started. Odds change over by over as the situation evolves. For example, in a match like Bangladesh vs India, markets update based on the runs needed in the final over and you can bet at the odds available at that moment.
Decimal odds are the simplest format. For example, if the odds are 2.50 — a ৳100 bet returns a total of ৳250 (including the stake), meaning a profit of ৳150. The calculation is straightforward: stake × odds = total return. The higher the odds, the greater the risk and the potential reward.
An accumulator (or "acca") combines multiple bets, with the odds of each selection multiplied together. The more events you add, the higher the total odds and potential winnings — but if any selection is wrong, the entire bet is lost. It is available for both BPL and international matches.
Withdrawals
At bd11, withdrawal requests are generally processed within 10 to 45 minutes. Your money will arrive in your bKash, Nagad, or Rocket account within that time. In some special circumstances (such as when a security check is required) it may take slightly longer.
Yes, the minimum withdrawal amount at bd11 is ৳500. Withdrawals below this amount are not possible. Once your balance has grown sufficiently after one or more deposits, you can withdraw ৳500 or more at any time.
The welcome bonus has a 25x wagering requirement. Here is how it works — a ৳2,000 bonus received on a ৳1,000 deposit requires 2,000 × 25 = ৳50,000 in bets. Note that wagering is calculated on the bonus amount only, not on your deposit. Once the requirement is met, winnings from the bonus become directly withdrawable.
Yes, bd11's withdrawal system runs 24 hours a day, 7 days a week. There are no extra delays at night, in the early hours, or on holidays. The standard 10-45 minute processing time applies at any time. If you have any issues, live chat support is available 24/7.
Yes, a "Pending" status means your request has been received and is being processed. It is usually completed within 10-45 minutes. If it still shows as pending after 45 minutes, contact us via live chat and provide your withdrawal reference number.
Still have questions?
If you could not find your answer here, our knowledgeable support team is always ready to help. Get assistance in Bengali and English, 24 hours a day, 7 days a week.
Log in to bd11Live Chat: Log in to the site and click the chat button
Email: [email protected]