bd11's Privacy Policy

1. Introduction & Scope

bd11 is a trusted online betting and casino platform operating for users in Bangladesh. We place the highest importance on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") describes how bd11 collects, uses, stores, and discloses your personal information when necessary.

This policy applies to bd11's website, mobile application, and all other digital services. Please read this policy carefully before you start using our services. If you do not agree with any of the terms in this policy, you are advised not to use our services.

This policy applies together with bd11's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict, the relevant specific policy will take precedence.

2. Data Collection

bd11 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account on bd11 or use our services, you may voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment information (such as bKash, Nagad, or Rocket account numbers)
• Banking details (where applicable)
• Residential address

2.2 Automatically Collected Information

When you use the bd11 platform, our systems automatically collect certain technical information. This includes:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time and duration of access and use on the platform
• Pages visited and navigation patterns
• Transaction history and betting activity

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, bd11 may sometimes collect information from trusted third-party sources. This process is carried out in full compliance with applicable laws and regulations.

3. Purpose of Data Use

bd11 uses the information collected for the following lawful purposes:

• Account Management: Creating, managing, and maintaining your account and verifying your identity.
• Service Delivery: Providing all platform services, including betting, gaming, and payment processing.
• Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised access, and ensuring platform security.
• Legal Compliance: Complying with applicable laws, regulations, and directions from regulatory authorities.
• Customer Support: Resolving your complaints, questions, and issues, and providing assistance.
• Service Improvement: Improving the functionality and usability of the platform.
• Responsible Gaming: Detecting excessive gaming behaviour and ensuring the effectiveness of responsible gaming tools.
• Communications: Sending important service-related notifications, transaction confirmations, and security alerts.

bd11 never uses your information for purposes beyond those stated above. Selling or leasing your personal information is against bd11's policy.

4. Sharing Data with Third Parties

bd11 does not generally disclose your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

bd11 works with certain trusted third parties who assist in operating our services. These include payment processors (bKash, Nagad, Rocket), identity verification service providers, and technology service providers. These partners receive only the information necessary to deliver their designated services and operate under strict confidentiality agreements.

4.2 Legal Obligations

In response to a court order, legal process, or a lawful request from a regulatory authority, bd11 may disclose information in accordance with applicable law. In such circumstances, we try to keep the amount of information disclosed to a minimum.

4.3 Protection of Organisational Interests

Information may be disclosed when necessary to protect the rights, assets, or security of bd11, or to prevent fraud and illegal activity.

5. Cookies & Tracking

The bd11 website and platform use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. Without these, the service does not work properly.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to monitor platform usage and improve service quality.
• Security Cookies: Help with fraud detection and ensuring platform security.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functionality.

6. Data Security Measures

bd11 applies industry-leading technical and organisational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data exchanged between you and bd11's servers is protected by advanced SSL/TLS encryption.
• Data Encryption: Sensitive data stored on our systems is kept in encrypted form.
• Access Controls: Only authorised personnel can access your information, and strict authentication processes are followed.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in the platform.
• Data Centre Security: Our servers are housed in secure data centres with both physical and digital security measures.
• Staff Training: All bd11 staff receive regular training on data protection and privacy.

While bd11 makes every effort to protect your information, no transmission of data over the internet can be guaranteed to be completely secure. Keep your account password confidential and avoid logging in from unfamiliar devices.

7. Data Retention Period

bd11 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.

The following factors are considered when determining the retention period for different types of information:

• All account information is retained while the account remains active.
• After an account is closed, necessary information is kept for the period required by legal obligations.
• Transaction records are retained for a defined period for financial and legal purposes.
• Security logs are kept for a limited period.

Once the defined retention period has passed or there is no longer a reason to retain the data, your information is securely deleted or anonymised so that it is no longer personally identifiable.

8. User Rights

As a bd11 user, you have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We are required to respond to your request within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incomplete or incorrect, you may request a correction. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, this request may not be possible to fulfil where there are legal obligations or active transactions.

8.4 Right to Object to Processing

In certain cases, you have the right to object to the processing of your information. To exercise this right, please contact our support team.

8.5 Right to Data Portability

Where technically feasible, you may request your information in a structured, commonly used format.

To exercise any of the rights listed above, email [email protected] or contact us through our live chat support. We will verify your request and respond as quickly as possible in accordance with applicable law.

9. Protection of Minors

bd11's services are intended for individuals aged 21 and over only. We do not knowingly collect any personal information from anyone under the age of 21.

Age verification measures are in place during the registration process. If we have reason to believe that a minor has created an account, we will immediately close that account and delete the associated information.

If you are a parent or legal guardian and become aware that your child or dependent has provided information on our platform, please contact us immediately.

10. Policy Changes

bd11 reserves the right to update this privacy policy from time to time. You will be notified of any significant changes to the policy by email or through the platform.

Continuing to use bd11's services after changes have been made means you have accepted the revised policy. We therefore recommend checking this page regularly.

The date of any changes will be indicated at the top of this page so you can easily identify the most recent version.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24/7, support provided in Bengali and English

Our privacy team will process your request as quickly as possible. Complex requests may require additional time, but we will keep you informed of progress.

Thank you sincerely for your trust and confidence in bd11. We are committed to always maintaining the highest standards in protecting your privacy.